Terms and Conditions

Please read our terms of use carefully before using our site. These terms do not affect your statutory rights as a customer. By using our site you signify your assent to our terms of use. You must be over 18 years of age to place an order on this site and delivery must be made within the UK.

Response by email

We aim to respond to any query made by email within 24 hours (Monday to Friday).


Passing payment information to us from our checkout page is totally secure and uses 128bit SSL encryption.

Privacy statement

We are committed to keeping your details private. We will only use the data we collect about you lawfully and in accordance with the data protection act 1998 and GDPR policy. Your data is only collected to process your order and provide you with product and special offer updates. If you need to adjust any details please contact us.


All prices quoted are in £’s Sterling and include VAT at current rate


Whilst we try our hardest to ensure accuracy, Trident Fire Systems Ltd cannot be held responsible for typing errors in this web site, including but not limited to those regarding product price. Price and availability information are subject to change without notice. In the event that our products are listed at the wrong price due to error, by ourselves or suppliers, we have the right to refuse or cancel any orders placed.


All company names, logos, trade marks, product names or photographs displayed in this web site are the property of their respective owners. Any reproduction of the content or material on this site is strictly prohibited without prior written authorisation.

After sales service

All products supplied by Trident Fire Systems Ltd include the standard 12 months manufacturers warranty unless stated otherwise when purchased. All our electrical products can be repaired by the manufacturer or an appointed service agent acting on their behalf. Please refer to your instruction manual for contact details.


All complaints should be emailed to weborders@tridentfire.co.uk. Each complaint will be dealt with individually and we will attempt to solve any of your problems within 5 working days.